ISLAMABAD: According to FBR Official taxpayers interaction restricted to Bar Code based communication.
The Federal Board of Revenue (FBR) has banned Inland Revenue and Pakistan Customs officials from November 01, 2019 for direct contact with taxpayers.
However, the FBR empowered officials to contact taxpayers in legal notices or to communicate with the QR code / bar code or any other code / method prescribed by law.
On October 28, 2019, the FBR issued an official memorandum prohibiting the personal interaction of the taxpayers / businessmen.
The FBR said that in view of the current perception of the FBR and to eliminate fraudulent communications from certain constituencies and to increase the confidence level of taxpayers.
It has been decided that the FBR headquarters or its field No officer / officer of any form shall contact any taxpayer or businessman in any form, except for physical visits, telephonic / mobile calls, sms or e-mails etc. except when authorized to do so legally.
Yes, in each case, there is to be a legal notice or official communication with the QR code. As per the bar code or any other code / method which may be prescribed under the law.
“This policy will be effective from November 01, 2019, and any officer / officer involved in such activity shall be strictly bound by the Government Employees (E&D) Rules 1973, under the Government Employees (Practices) Rules, 1964. Action will be taken. ”
These guidelines will apply to all FBR Inland Revenue (Income Tax, Sales Tax and Federal Excise Duty) and custom settings.
Taxpayers, business communities and business organizations have been asked to report to FBR for violations of these guidelines and to assist in implementing this policy.
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The FBR sent the memorandum to the heads of departments, including: Members (FBR); Chief Commissioner (Inland Revenue); Chief Collector (Customs); Director General (Inland Revenue); and Director General (Customs)
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